shipping & returns

■ Cost and delivery time

Spain: Peninsula and Balearic Islands:

Transport Agency: 1 to 3 business days for delivery. Transport cost 3 euros (VAT included). Free transport from 70 euros.

European Union

Transport Agency: 3 to 5 business days for order delivery. Transport cost 9 euros (VAT included). Free transport from 100 euros for deliveries in France.

Canary Islands:

All orders will be served by our distributor Unicornio Musica y Letras.

Andorra and other countries:

Please ask at info@elemensefragrance.eu

■ Payment

Credit card

Bank transfer

Shortly after you place your order you will receive an email with payment instructions.

Paypal

■ Price

Prices in €. VAT included.

■ Returns

All items can be returned within 7 days from the date of receipt. Please ask for a return number either by mail or phone. Returned items must be in their original packing and condition. Returns must be shipped at buyer’s cost. The amount refunded will be the price paid for the product excluding shipping.

■ Errata

In the event that a product is shown with mispricing or wrong photo, Tierra Zen reserves the right to cancel the order.

■ Feedback

At all times we try to make this site work properly. If you find errors or something in it that does not work properly, we kindly request you to notify us.

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